Feedback and concerns
You can tell us what worked well, suggest an improvement or raise a concern. Raising a concern will not affect your right to respectful support.
Our contact channels are being finalised
CertaHaven’s direct complaint and feedback options will be published before services commence. This website does not currently receive complaint submissions.
How concerns will be handled
Our complaints process will explain how to raise a concern, receive acknowledgement, discuss the issue and desired outcome, and request review. It will include options for assistance and anonymous feedback.
Information will be handled with care and shared only as needed or as permitted or required by law. You can ask someone you trust or an independent advocate to help.
Independent help with NDIS service concerns
You can contact the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports or services. You do not have to use a provider’s complaint process first.
Phone 1800 035 544 or report an issue on the Commission’s website. Interpreter and relay assistance information is available there.
For concerns about NDIS plans or funding decisions, contact the NDIA.
Immediate danger
If someone is in immediate danger or needs emergency medical help, call 000. Website pages and complaint channels do not replace emergency assistance.